If the thought of replacing your roof, whether for insurance or not, seems like it is just too much – you’re not alone.  Often customers call us because they aren’t sure what to do; this is part of the service we offer.   Regardless of the status of your insurance claim, we are here to help. (Before contacting the insurance, before meeting the adjuster, after they have been denied a claim, or after they have received their paperwork.)  No matter where you find yourself today, we will answer all your questions and help you with whatever needs to happen next.  Because of our experience, things go smoothly and the replacement of the roof is painless and over before you know it.


How the process will go when working with Andes Contracting

  • Receive a free photographed damage inspection from the owner and confirm the necessity of filing an insurance claim or not.
  • Call your insurance company and file a claim.
    1. They will tell you someone will call to schedule a time for the adjuster within a week to ten days.
  • When the adjustment is scheduled notify your Andes Contracting and we will put it on our schedule to be there also.
  • We will meet the adjuster at your property as your professional representative; it is your choice to be present or not.  If it works with your schedule it is usually recommended, but it is not necessary.
    1. The inspection will be completed that day and the adjuster will make a decision for replacement of the roof or not.
  • Typically, the insurance adjuster will complete the adjuster summary and mail it to you within 7 to 10 days. (This is the written approval of the paid insurance claim.)  But, some adjusters are authorized to complete the summary and issue a payment on the same day.
    Either way, when you receive your adjusters summary contact us and we will meet with you to review the summary for accuracy.
  • If adjustments to the claim are necessary we will take care of them before the work begins.

For more information see steps 3 – 6 under  Claims Assistance  on this website.

  • With an approved adjuster summary, the construction phase of the work is ready to begin.

See How a Roof is Built on this website for more information on the construction of your roof.

  • We will order all of the materials and notify you of the delivery date.  Material will almost always be delivered a day or two in advance of the expected production date to ensure all materials were delivered properly and without damage.
  • Once the material is delivered; we will inspect everything for accuracy, collect a 50% payment on the project, and notify you when the work will begin.
    1.  This 50% payment will be equal to or less than the first installment check received from the insurance company, not requiring any of your money at this time.
  • Within days, possibly the next day, the work will begin.
    1. Most work will be completed the same day it is started.  But if your home is difficult in design or larger than normal the project could take a couple of days.  No matter the circumstances, we will be there throughout the process to supervise the work and keep you informed.
  • If you are having siding or gutters replaced as well, then the siding work will follow the roofing in a similar manner of the material delivery and the start of the work.  Gutters will be the last phase of the work to be completed to ensure there is no damage to the new material.
  • Andrew will be present throughout the day or days your work is being completed and will complete a final inspection on each phase (roofing, siding, and gutters) once the work is complete.
  • Upon completion we will submit final documentation to the insurance company and notify them the work is complete.
    1. This will cause the insurance company to process the final claim payment and release it to you, NOT us as the contractor.  Typically, this final payment will arrive within two weeks.
  • Upon receipt of the final installment from the insurance company, please contact us to make final payment on your project.

Be prepared for the work to begin

  1. It is best to make arrangements so small children and pets are not around the construction site.
  2. The work to start early and likely finish late in the day – this way we can get most projects done in one day. (Start time will vary depending on the time of the year and when the sun comes up.)
  3. Your home will be a construction site for the day, expect there to be noise inside and outside your home.
  4. Your driveway will likely be blocked with equipment and/or materials.  For this reason and to prevent flat tires from nails, we recommend parking your car(s) on the street during the day(s) of work.
  5. We recommend removing all loose items from wall shelves and walls; pictures, plates, and figurines.  Hammering may create vibrations and will shake these items off the shelves and/or walls.
  6. As part of set-up in the morning we will move any items that can be moved away from the house and cover anything that cannot be moved, but if there are things you want to have moved/protected yourself we recommend doing so the day before.
  7. During the roofing project, dust may fall from rafters and undersides of decking.   For this reason, we recommend any clothing or items this could damage should be covered or protected; especially in attic spaces used as storage.